Global servicing staff now has a digital tool as its disposal to register the activity it performs on the containers. This gives management full traceability of all maintenance work, and thus a centralized overview of all servicing data. Also, the system contains the latest versions of all repair instructions and manuals, including recent modifications, and it enables remote support for training as well. According to the inContext people involved in the project, an interesting challenge in developing this global digital servicing platform has been fitting it to the working methods and skills of personnel in different countries and regions – for instance focusing on visual instructions and image support instead of text, to make the platform useable for people with a limited knowledge of English.
In October we reached a long-anticipated development goal: to outgrow our premises here at Telefonplan in Stockholm. Celebrations were in full swing as we held a housewarming party for our newly expanded office, got the whole team together to party, and crowned our king of table tennis.