Digitalisation of global servicing and maintenance

A Swedish company producing temperature-controlled air cargo containers for transporting sensitive pharmaceuticals has service stations placed across the globe, to check the containers after each assignment and servicing them if needed. inContext has assisted the company in digitalizing the maintenance workflow, for more efficient and correct servicing. inContext experts have designed a system replacing printed manuals with tablet based equivalents, enabling fully digital reporting of servicing and repairs.
Parked plane

Global servicing staff now has a digital tool as its disposal to register the activity it performs on the containers. This gives management full traceability of all maintenance work, and thus a centralized overview of all servicing data. Also, the system contains the latest versions of all repair instructions and manuals, including recent modifications, and it enables remote support for training as well. According to the inContext people involved in the project, an interesting challenge in developing this global digital servicing platform has been fitting it to the working methods and skills of personnel in different countries and regions – for instance focusing on visual instructions and image support instead of text, to make the platform useable for people with a limited knowledge of English. 

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